Terms and conditions
Are accepted by us on the understanding that the terms and conditions have been understood and accepted by you.
Offers & Promotions
We reserve the right to withdraw promotions at any time without notice. Please note that free promotional products have limited stock and we cannot offer substitutes or cash alternatives. Where a promotion requires a discount code we will only accept orders where a valid code has been used and accepted at checkout. We reserve the right to cancel orders where an offer has been used in conjunction with other offers or has been used by a customer for more than one order.
Payments will be accepted through the online payment system provided or by BACS (details given on checkout). Payments may also be made by telephone. No goods will be dispatched until payment has been recieved.
VAT & DutyAt present the Apothecary is not a VAT registered company and so no products incur VAT. However should this change in the future we reserve the right to change prices to reflect this and with any change in the rate of duty & VAT. Some goods contain zero rated VAT; on these items VAT would be charged on the due amount only.
AmendmentsIf we do not have stock of an ordered item we will contact the customer directly to offer them the choice of a substitution or a refund.
Delivery / Claims
LiabilityThe Roving Apothecary shall not be liable for any loss which might occur after the parcel has been signed for on delivery. Our liability, in any circumstance and whatsoever the consequences, relating to any parcel ordered is limited to the invoice value of the parcel itself.
Cancelled OrdersCustomers have the no-obligation right to cancel an order within fourteen working days from the day after goods have been delivered. Customers will be entitled to a full refund of the price paid, provided that the goods are returned in the same saleable condition and the Customer will be responsible for the cost of postage to return the goods to The Roving Apothecary.
Gift VouchersVouchers can only be used towards one transaction.
Vouchers can only be used towards to the value of goods, any delivery charges incurred are payable at checkout.
Vouchers cannot be part exchanged for cash. No change given on Vouchers not used to their full value.
Vouchers have a 12 month validity period.